We know, sometimes you see lashes or nails you absolutely need to have but we are out of stock. Just go to the nail or lash you're obsessed with, and click "Notify Me When Available" and you'll be the first to know when we restock!
WHEN DO ITEMS RESTOCK?
WHERE ARE YOU BASED?
CAN I RE-USE THE NAILS AND/OR LASHES?
Yes, with the right best practices and proper application, both our lashes and nails are reusable. However, note that just like any beauty product there might be variations person to person!
HOW DO I GET IN TOUCH WITH CUSTOMER SERVICE?
DO YOU EVER DO GIVEAWAYS?
Absolutely! We love to give back to our TGK Fam, and we will carry on the tradition of doing regular giveaways. The best way to stay up to date on our giveaways us to follow us on Social Media, especially on Instagram @theglamkitofficial. In addition, make sure to subscribe to our newsletter.
Please note that for our giveaways, winners are responsible for shipping fees but the free products are 100% on us!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept other payment services including but limited to PayPal, Venmo, Apple Pay, etc.
Ordering and Delivery
WHAT IS THE SHIPMENT PROCESSING TIME?
Our team is incredibly proud to process orders at record time. We will do our best to ship same-day orders placed before 10AM PST Monday - Friday (excluding holidays). Orders placed on Friday or over the weekend will be shipped out first thing on the next Monday. Please note that during holidays we might have unexpected volume increases, so please be patient with us but we will still do our best to get your order to you ASAP!
WHAT IS THE EXPECTED DELIVERY TIME?
WHEN WILL MY PACKAGE BE DELIVERED?
I AM AN INTERNATIONAL CUSTOMER. WILL I BE CHARGED CUSTOMS/DUTIES FEES?
IS THERE A GUARANTEED DELIVERY DATE?
CAN A SHIPPING ADDRESS BE MODIFIED ONCE IT IS PLACED?
DO YOU OFFER SHIPPING PROTECTION/ROUTE PROTECTION?
MY TRACKING NUMBER IS NOT UPDATED?
CAN I TRACK MY ORDER?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
WHERE IS MY ORDER CONFIRMATION?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch via our contact form just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
CAN I MODIFY MY ORDER?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
WHY HAS MY ORDER BEEN CANCELED?
WHAT COUNTRIES DO YOU SHIP TO?
While we eventually plan to ship worldwide, we currently only ship to the following countries:
- United States
If you love our products and would love us to ship to your country, please send us a DM on Instagram to let us know which country you're from!
HOW MUCH IS SHIPPING?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table to check the postage fees for different destination countries. If your order value is more than $35, we provide free shipping within the U.S.
|Shipping Method||Estimated Delivery Time||Shipping Cost|
|FREE Domestic Shipping to USA (Orders Over $35)||3-5 Business Days||Free|
|Standard Domestic Shipping (USA orders under $35)||3-5 Business Days||$8.50|
|Expedited Shipping||1-2 Business Days||N/A|
|Overnight Shipping||Temporarily Unavailable||N/A|
International Shipping (Duties Unpaid)
|7-10 Business Days||Price varies. Based on weight (Shipping Estimate will show at checkout)|
THE KITS LOOK AMAZING! WHAT IS INCLUDED IN THE KITS?
While we offer all of our products individually, our kits are meant to bundle complimentary designs based on your style! There are 2 sizes of the Value Lash Kit: the starter size Value Lash Kit comes with 2 lashes + 1 Lit Liner (Black). The VIP size Value Lash Kit comes with 5 lashes + 2 Lit Liners (Black & Clear).
WHAT'S SPECIAL ABOUT YOUR LIT LINER?
CAN I WEAR MASCARA WITH THE GLAM KIT LASHES?
Yes! But because our lashes are such a high quality with jaw-dropping volume, you'll instantly glam your eyes even if you don't want to wear mascara. It's completely up to you!
IS THE LIT LINER SAFE?
It absolutely is! Our Lit Liner is made from safe ingredients, and on top of that, there are absolutely zero magnets in the adhesive liner. Other brands sometimes use magnets, but just remember magnets are for your fridge, not your eyes!
HOW CAN I MAKE MY LASHES STICK BETTER TO THE LIT LINER?
DO YOU USE MAGNETS IN THE LIT LINER?
Our team has been obsessed with not only making beauty simple, but also safe! Our non-toxic, non-damaging liners will magically stick to the lashes, but absolutely zero magnets are required. What that means is these will be some of the lightest lashes you've ever worn!
HOW DO I REMOVE AND CLEAN MY LASHES?
HOW DO I APPLY MY LASHES WITH THE LIT LINER?
- Shake the eyeliner pen well before use.
- Apply 2 layers onto your eyelids and let dry for a few seconds.
TIP: Put a little extra to your inner & outer corners this will help the lashes stay on longer
- Apply your lashes directly on top of the eyeliner.
WHAT ARE PRESS-ON NAILS?
They are instant manicures that can be applied under 5 minutes at the comfort of your own home. You'll get the salon look at a fraction of the cost, and the best part is that our nails are vegan, cruelty-free, and re-usable! However, not all press on nails are made the same. You may have experienced cheaper press on nails from the local drugstore or from other brands, and unfortunately those are often flimsy and cheap. Our press on nails are the highest quality, and on top of that, we carry top-trending designs that you would usually pay a lot more just to get them in a salon!
HOW DO I KNOW IF THE NAILS WILL FIT ME?
They will fit! The reason is because TGK Luxury Press On Nails come with 20 to 24 nails of 10 to 12 different sizes. Our instant manicures fit petite, average and large sized nails.
CAN I CUT/FILE THE NAILS?
HOW LONG DOES THE INSTANT MANICURE LAST?
CAN I REQUEST A NAIL DESIGN?
HOW DO I APPLY MY PRESS-ON NAILS?
- File down nails with nail file and then push back cuticle with manicure stick.
NOTE: Do not use lotion/oils before applying the instant acrylic nails.
- Wipe nails with alcohol pad and remove any natural oils.
- Match each acrylic nails with your natural nails and set aside.
- Glue Application: Apply a dab of glue onto your natural nail.
- Adhesive Tab Application: Apply adhesive tab to your natural nail. Press the tab on your nail smoothly & peel off the top film.
NOTE: Make sure you pick a tab size that fits your natural nail.
- Position acrylic nail to your natural nail and hold for 30 seconds to secure the acrylic nail.
- Repeat the steps until all nails are on fleek.
HOW DO I REMOVE MY PRESS-ON NAILS?
If you used glue follow these steps:
- Do not pull/force nails off
- Soak nails in acetone based nail polish remover until acrylic nails loosen.
NOTE: When acrylic nails start to loosen gently push the acrylic nail from side walls with manicure stick.
- Wipe off glue
If you used adhesive tabs stickers follow these steps:
- Do not pull/force nails off.
- Soak nails in warm water for 10-15 mins.oak nails in warm water for 10-15 mins.
- Gently push the acrylic nail from side walls with orange stick.
NOTE: acrylic nails are easier to peel off after shower/bath.
- Wipe off glue
CAN I RETURN MY ITEMS?
CAN I EXCHANGE MY ITEMS?
No. Similar to our current return policy, we do not allow exchanges due to sanitary purposes. You'll also notice that unlike other lash brands, all of our lashes and/ or kits are individually wrapped to guarantee a seal of them being 100% new.